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Return and refund policy

Privacy Policy

Terms of Service

Shipping Policy

Terms and Conditions
Refund Policy
Privacy Policy
FAQ
CONTACT US

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Terms and Conditions
Refund Policy
Privacy Policy
FAQ
CONTACT US

Powered by Runway 7

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Refund and Returns Policy

Return and Refund Policy

Last updated: May 08, 2024
Thank you for shopping at Runway 7 Fashion.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Runway 7, LLC, 10 Times Square, Fl 5, New York, NY 10018.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Runway 7 Fashion, accessible from https://runway7fashion.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase
The following Goods cannot be returned:
• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Runway 7 Fashion
PO Box 90
Keasby, NJ 08832
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Tickets Policy

1. Payment Methods

For the convenience of our attendees, the accepted payment methods on runway7fashion.com are American Express, Visa, and MasterCard.

2. Order Confirmation

After making a payment on our website, you will receive a confirmation email containing a QR code. If you do not receive the QR code, please check your junk email folder. If you still cannot locate it but see that your card has been charged, please contact us at tickets@runway7fashion.com for assistance.

3. Ticket Information

Tickets purchased through our website, whether for in-person attendance or virtual access to Runway 7 shows, grant entry to all scheduled events.
It is the customer’s responsibility to utilize their tickets; all sales are final and non-refundable.
Tickets are sold exclusively through our website; any tickets not purchased through our site may be fraudulent.
Tickets are transferable; if the original purchaser cannot attend, they may transfer their ticket to another person. The new guest must present a valid QR code at the door, which can only be scanned once. To transfer ownership of the ticket, you must contact tickets@runway7fashion.com. Changes can be made up to one week before the opening show.
Seat availability will be managed exclusively by Runway 7 Fashion.

4. Rescheduling or Cancellation of an Event

If a designer showcase is rescheduled, customers may request a refund or credit up until one week before the opening show day. This allows the guest to attend the rescheduled show or any other show of their choice within one year from the ticket purchase date.
In the event of a complete cancellation of a show, customers will receive a full refund. The timing of refunds will be determined solely by Runway 7 Fashion.

5. Changing Show Day/Time

You may request a change to the show date or time by emailing tickets@runway7fashion.com. Please include your order number, the originally purchased show time, and the desired new show time. We will accommodate the change as availability permits. If the selected seats are not available for the new show date, your request cannot be fulfilled.

6. Waiting Time

For attendees with reserved seating, the maximum waiting time is 30 minutes. If this time is exceeded, we reserve the right to relocate you. Please be respectful of our designers and their showcases by arriving on time.

7. QR Code Presentation

You must present the QR code from your ticket at the door. Failure to do so will result in denied entry to the event. If you do not attend the show for which you purchased tickets, no refund will be issued.

8. Ticket Codes

During the ticket sales season, discount codes will be activated, and their validity and availability will be limited.
Discount requests will not be honored if the discount code is not applied at the time of purchase.
Only one discount code can be used per transaction.
The active period of discount codes is at the discretion of Runway 7 and may change without prior notice.

9. Conduct: Cancellation and Expulsion

Any individual demonstrating misconduct or using inappropriate or discriminatory language inside the venue or in line will be removed immediately without the right to a refund. By purchasing a ticket, you consent to any review measures deemed appropriate by venue authorities. Resistance to these measures may result in denied access to the show without the possibility of a refund. Outside liquor, sharp objects, and disruptive items (such as noise makers) are prohibited.

10. Acceptance of Image Use

By attending the event, you grant permission for Runway 7 to use any audiovisual material in which you appear for promotional purposes across our platforms and publications. Any content shared by attendees on social media may be used by Runway 7 for any promotional purpose.

Live Stream Tickets Policy

No Refunds Policy
All sales of virtual tickets for the Runway 7 New York Fashion Week live stream are final. We do not offer refunds under any circumstances. However, changes in the date of attendance (e.g., switching from a show on February 6th to a show on February 7th) are allowed until one week before the start of the event. Requests for date changes must be made in writing and submitted via tickets@runway7fashion with the subject: “Date Change Request – [Your Ticket Order Number]”.

In the case of complete cancellation of a show, the customer will receive a refund. The refund process will be exclusively handled by Runway 7 Fashion.

Age Requirement
By purchasing a virtual ticket, you affirm that you are at least 18 years of age. Purchases made by individuals under this age will be considered invalid, and Runway 7 reserves the right to cancel any such tickets without refund.
Account Registration and Security

You must be a human to purchase virtual tickets. Accounts created by automated systems, bots, or other non-human entities are not allowed.
You are required to provide your full legal name, a valid email address, and any additional information necessary to complete the purchase.
Your account and login credentials are for your personal use only and may not be shared with others.
You are solely responsible for maintaining the security of your account and password. Runway 7 will not be held liable for any loss or damage due to your failure to protect this information.

Content and Activity

You are responsible for all content posted and activity conducted through your account (e.g., comments).
Any person who demonstrates misconduct and uses inappropriate or discriminatory language in comments will be removed immediately without the right to claim or request a refund.
A single person or entity may not operate more than one account to purchase or access Runway 7’s virtual tickets or live stream services.

Legal Compliance

Your use of the virtual ticket and live stream services must comply with all local, state, and federal laws. Any use of the Service for illegal purposes, including but not limited to copyright violations, is strictly prohibited.
Unauthorized use of any video content related to the Runway 7 live stream, including recording, reproducing, or distributing without explicit written consent, will result in legal action. We reserve the right to pursue criminal or civil charges for unauthorized use of copyrighted material.

Discount Codes

During the ticket sales season, discount codes will be activated, and their validity and availability will be limited.
Discount codes must be applied at the time of purchase. Requests for discounts after the purchase has been completed will not be accepted if the discount code was not used during the checkout process.

Non-Commercial Use

The live stream tickets and access are provided solely for personal and non-commercial use. You may not utilize the live stream service to generate revenue, whether through resale, advertising, or any other means.

Thank you for choosing to be part of the Runway 7 Fashion New York Fashion Week experience. We are committed to delivering an unforgettable event, and we appreciate your support and cooperation in ensuring a seamless and enjoyable experience for all.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, FULLY UNDERSTAND ITS CONTENTS, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN. BY PURCHASING A TICKET, YOU COMMIT TO COMPLYING WITH ALL POLICIES AND GUIDELINES OUTLINED ABOVE. YOU ALSO UNDERSTAND THAT ANY VIOLATION OF THESE TERMS MAY RESULT IN THE TERMINATION OF YOUR ACCESS TO THE EVENT WITHOUT REFUND, COMPENSATION, OR PRIOR NOTICE.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
• By email: info@runway7fashion.com

Privacy Policy

Last updated: May 08, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:
• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Runway 7 Fashion, 10 Times Square, Fl 3 New York, NY 10018.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: New York, United States
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Runway 7 Fashion, accessible from https://runway7fashion.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
• Email address • First name and last name • Phone number • Address, State, Province, ZIP/Postal code, City • Usage Data Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article. We use both Session and Persistent Cookies for the purposes set out below:
• Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:
• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Use of Personal Data for Advertising Purposes

By accepting the Terms and Conditions and the Privacy Policy, you authorize us to use your personal data to send you information, promotions, special offers, and advertisements related to our products and services, as well as those of third parties that may be of interest to you. We are committed to handling your data securely and in compliance with applicable data protection regulations.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

SMS

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:
• By email: operations@runway7fashion.com